What the session covers
Most AMS disappointments start in the contract, not in the service desk. In this live session our AMS leads walk through the three models we see most often and the trade-offs behind each one.
- Ticket-based: predictable per-incident pricing, weak for change work
- Capacity-based: a fixed team, best when backlog and projects mix
- Hybrid: a capacity core plus a metered peak buffer
SLAs worth negotiating
- Response versus resolution time, measured per priority
- Named-consultant continuity rather than pooled anonymous staffing
- Knowledge transfer and exit clauses agreed before go-live
Details
The session runs online for 45 minutes plus open Q&A, in English, and is free to attend. Recording and slides are shared with all registrants afterwards.
Register by contacting our team; seats are limited to keep the Q&A useful.
Next step
Let's work out what this means for your own SAP landscape and delivery plan.
Reserve your seat