1 min readUpdated: Category: Retail & E-Commerce
Initial Situation
A retail enterprise operated over 120 point-to-point interfaces connecting ERP, webshop, warehouse, and marketplaces. Documentation was only fragmentary, with critical knowledge concentrated among a few individuals.
Challenge
Every change triggered cascading errors elsewhere, and root-cause analysis for incidents regularly took longer than the actual fix.
What OXORY Did
We established a comprehensive interface inventory, designed a target integration architecture, and defined an API-led connectivity pattern — including a well-founded middleware recommendation and governance framework for new interfaces.
Result
- **40%** fewer interfaces to maintain through consolidation and decommissioning
- Incident resolution time **halved**, as error paths are now fully traceable
- New integrations follow a standardized reference pattern instead of ad-hoc bespoke solutions
Applicable to
Landscapes that have grown organically around isolated projects over years, where every modification is perceived as a major risk.
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